Refund Policy


Last Updated: August 19, 2026

We want you to be satisfied with your purchase. Please review the following policy before placing an order.

Return Eligibility

To be eligible for a return, the item must meet the requirements stated below:

  • The item must be unused and in its original condition.

  • The item must not have been altered, cut, colored, washed, installed, or otherwise processed.

  • The item must be returned with its original packaging and tags, where applicable.

  • A return request must be submitted within 15 days of delivery.

Due to the nature of hair products and hygiene considerations, items that have been worn, installed, altered, or otherwise used may not be eligible for return.

Non-Returnable Items

Items may not be eligible for return if they have been:

  • Worn or installed

  • Cut, colored, bleached, or chemically treated

  • Washed or altered

  • Damaged after delivery

  • Returned without original packaging

How to Request a Return

To request a return, please contact us through our Contact Page and include your order number and the reason for your return.

We will review your request and provide further return instructions if your request is approved.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method. Processing times may vary depending on your payment provider.

Damaged or Incorrect Orders

If you receive an incorrect, damaged, or defective item, please contact us through our Contact Page as soon as possible after delivery. Include your order number and clear photographs of the issue so we can review it.

Return Shipping

Unless an item arrives damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.

Policy Changes

We reserve the right to update this policy when necessary. Any changes will be posted on this page.

Please note: This policy should be reviewed and adjusted to comply with the consumer-protection and distance-selling laws applicable to the countries where you sell.